Subscription Agreement

Last updated: August 20, 2026

1. Parties and Acceptance

This Subscription Agreement ("Agreement") governs your paid subscription to AmeritAI, operated by Norshin LLC, 2807 Hampton Woods Dr, Henrico, VA 23233, USA ("Provider", "we"). It applies together with our Terms of Service and Privacy Policy. By subscribing, clicking to accept, or using a paid plan, you ("Subscriber") agree to this Agreement through electronic acceptance, which has the same legal effect as a handwritten signature.

2. Service

AmeritAI is an AI-powered customer-communication platform provided on a software-as-a-service (SaaS) basis. The Service is described more fully in our Terms of Service.

3. Subscription Plans

Subscription plans, features, message limits, and AI-usage limits are described on our pricing page and may vary by plan. We may update plans and their contents from time to time; changes apply at your next renewal.

4. Fees, Billing, Free Trial, and Renewal

Paid plans are billed in advance on a monthly basis through our payment processor (Stripe) at the price shown at checkout. Where a free trial is offered (currently 14 days), you are not charged during the trial and, unless you cancel before it ends, the subscription automatically converts to a paid monthly subscription at the end of the trial. Unless cancelled before the end of the current billing period, subscriptions renew automatically each month at the then-current price. Fees are exclusive of taxes, which are your responsibility. We may change pricing with reasonable prior notice, effective at your next renewal. If a charge fails, we may suspend or downgrade the Service until payment is resolved.

5. Usage Limits and Additional Usage

Plans include monthly usage limits (for example, conversations, messages, or AI usage) as described on our pricing page. Plans that include AI Front Desk (phone voice) include a monthly allotment of call minutes (currently 3,000 minutes per month on the Enterprise plan); call usage above the included allotment is subject to fair-use review and may be throttled or billed separately at our then-current overage rate. Other usage beyond your plan's limits may likewise be throttled or incur additional charges as described on the pricing page or as agreed in writing.

6. Fair Use

Excessive automated usage, abuse, prompt-injection attempts, denial-of-service behavior, or usage materially exceeding reasonable limits for your plan may result in throttling or suspension to protect the Service and other customers.

7. Refunds and Cancellation

Where a free trial is offered, it is your opportunity to evaluate the Service before any charge; no charge is made during the trial and you may cancel at any time before it ends to avoid being billed. Once a paid billing period begins, fees for that period are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features not used, except where required by applicable law. You may cancel at any time and will retain access until the end of the current paid period (see Section 14). Because the Service is digital and provided immediately, where permitted by applicable law, by requesting immediate access you acknowledge that performance begins immediately and that any statutory withdrawal or "cooling-off" rights may no longer apply once performance has commenced.

8. Customer Responsibilities

You are responsible for: (a) owning, or being authorized to connect, the accounts and channels you link to AmeritAI; (b) complying with the policies of connected platforms, including the Meta Platform Terms and WhatsApp Business policies; (c) obtaining any notices or consents required to message your end-users and process their data; and (d) safeguarding your account credentials.

9. Data Ownership

You retain ownership of all customer conversations, uploaded documents, and business knowledge you provide through the Service. Our processing of personal data is governed by our Privacy Policy; a Data Processing Addendum (DPA) is available at privacy@ameritai.com.

10. Third-Party Platforms and APIs

Certain features depend on third-party platforms and APIs (including Meta, Google, Anthropic, OpenAI, Stripe, and Twilio). We are not responsible for outages, changes, or discontinuation by such providers, which may affect availability or functionality.

11. Availability

We aim for high availability but do not guarantee uninterrupted or error-free service, and we provide no service-level commitment unless separately agreed in writing.

12. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only to perform under this Agreement, except where disclosure is required by law. We treat your Customer Data as confidential.

13. Security

We use industry-standard safeguards, including encryption in transit and at rest and access controls, as described in our Privacy Policy. No method of transmission or storage is completely secure.

14. Term, Cancellation, Downgrade, and Suspension

This Agreement remains in effect while you maintain a subscription. You can manage, downgrade, or cancel your subscription yourself at any time from your account (Console → Settings → Subscription → "Manage subscription"), which opens our payment processor's secure billing portal. Cancellation takes effect at the end of the current billing period; you keep access until then, and your account reverts to the free plan afterward. Plan changes (for example, Enterprise to Pro) take effect according to the payment processor's proration and apply going forward. We may suspend or terminate for breach, non-payment, fraud, security risk, or violation of connected-platform policies. On termination, access ends and data handling follows our Privacy Policy.

15. Limitation of Liability and Indemnification

The limitation-of-liability and indemnification provisions of our Terms of Service apply to this Agreement and are incorporated by reference.

16. Export Compliance

You will comply with all applicable US export-control and sanctions laws and will not use the Service if you are located in an embargoed region or are on a restricted-party or sanctions list.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages or changes at third-party cloud, messaging, or AI providers, internet or telecommunications failures, natural disasters, war, or governmental action.

18. Assignment

You may not assign this Agreement without our prior written consent. We may assign it in connection with a merger, acquisition, reorganization, or sale of assets.

19. Survival

Provisions that by their nature should survive termination — including data ownership, confidentiality, accrued fees, limitation of liability, indemnification, and governing law — survive termination of this Agreement.

20. Governing Law

This Agreement is governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law rules, and disputes will be resolved exclusively in the state or federal courts located in Virginia.

21. Entire Agreement and Changes

This Agreement, together with the Terms of Service and Privacy Policy, is the entire agreement between the parties regarding your subscription and supersedes prior agreements on that subject. We may update this Agreement; material changes will be posted with a new "Last updated" date and apply at your next renewal.

22. Contact

Norshin LLC, 2807 Hampton Woods Dr, Henrico, VA 23233, USA — privacy@ameritai.com.